FREE SHIPPING on orders over $99 (excludes liferafts & pyrotechnics)
FREE SHIPPING on orders over $99 (excludes liferafts & pyrotechnics)

Return Policy

100% satisfaction is our goal with every order. We will gladly exchange, replace, or refund any merchandise that doesn’t meet your expectations as long as it fits within our return policy as outlined below.  If you receive incorrect or defective merchandise, you must contact us within 30 days of purchase to receive a return authorization form.

    • Some returns maybe subject to restocking fees such as special orders and non-standard items.
    • Dated materials such as flares, are not returnable.
    • Registered items such as PLBs or EPIRBs are not returnable. Special Orders and Customized Products, including stenciled items, oversized jackets and suits, life rafts, defibrillators, are not returnable unless found to be defective.
    • Shipping charges are non-refundable except in cases of defective merchandise.
    • Orders shipped via USPS cannot be claimed for non-delivery of goods, because we cannot trace these packages to their destination.
    • We charge a 25% restocking fee when returns are due to customer error.

Refunds:

Refunds (less any restocking fees and freight charges as outlined above) will be issued to the original payment method within 3 days of Liferaft Services receiving and inspecting as necessary any returned merchandise.

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